Privacy Policy Statement for joestechsupport.com / joests.com
Introduction
At joestechsupport.com (also accessible via joests.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or using our services, you agree to the terms outlined below.
Information We Collect
We collect personal information when you:
- Register or log in using your email and password, or via third-party accounts (Facebook, Apple, Google).
- Schedule time for tech support services.
- Submit technical questions.
- Access historical data about your technology and prior support issues.
The types of information we may collect include:
- Contact details (such as name, email address)
- Login credentials (email and password, or authentication tokens from social accounts)
- Technical support history and related data
- Any information you provide in technical questions or support requests
Use of Social Logins
If you choose to log in using Facebook, Apple, or Google, we may receive information from these providers as permitted by your privacy settings with them. This may include your name, email address, and profile information. We use this information solely to authenticate your identity and provide our services. We do not post to your social media accounts or share your activity without your consent.
How We Use Your Information
We use your information to:
- Authenticate your identity and manage your account
- Schedule and provide tech support services
- Respond to your technical questions
- Maintain a history of your technology and support issues for your reference
- Improve our services and user experience
Data Retention
We retain your personal information for as long as you remain a client and have an active account with us. If you request deletion of your information or close your account, we will securely delete your data unless we are required by law to retain it for a longer period. You may request deletion of your data at any time by contacting us using the information provided below.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, only as necessary and under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights and safety.
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to your information
- Request deletion of your information
- Withdraw consent for certain uses of your data
To exercise these rights, please contact us at moc.stseoj@eoj.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at insert contact email or form.
Additional Information Needed
To finalize your privacy policy and ensure compliance, please provide:
- The specific contact email or form for user privacy requests.
- The name and contact details of your designated privacy contact or Data Protection Officer (if applicable).
- Any third-party service providers (such as scheduling or authentication platforms) that process user data on your behalf.
- Whether you serve users in California (CPRA/CCPA compliance) or other states with specific privacy laws.
- Any additional data collected (e.g., analytics, cookies, device data).
- Your process for verifying user identity when processing data access or deletion requests.
